9p999's answers to all your questions right here

You can set your own daily, weekly, or monthly deposit limit directly from your 9p999 account settings. Once set, the limit takes effect immediately. If you want to increase it, there is a short waiting period — to help you avoid making decisions in the moment. Contact us via live chat for any help.

9p999 believes in responsible gaming. If you feel you have an addiction problem, let our support team know — they will help put protective measures on your account. You should also speak to a trusted family member about it. Mental health services and counselling organisations in Bangladesh can provide further support.

Watch out for a few warning signs: spending beyond your budget, repeatedly playing to recover losses, cutting back on family time or work to play, or feeling uncomfortable when you are not playing. If any of these apply to you, pause and reflect — and reach out to our support team if needed.

A cooling-off is a self-imposed break for a set period of time (such as 24 hours or a few days). Self-exclusion is longer-term — once activated, your account is fully suspended for a defined period. Ask us about either option via live chat and we will set it up for you right away.

No. 9p999 is for users aged 21 and above only. Age is verified during account registration, and identity documents may be requested in suspicious cases. Parents can use parental controls on their devices to keep minors away from gaming.

Cashback is given each week based on your net losses. The percentage varies by VIP level — Bronze up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond up to 1.5%. Every Monday, the previous week's cashback is added to your balance.

Higher VIP tiers come with a dedicated account manager, faster withdrawal processing, special promotions, and invitations to exclusive events. On top of the weekly cashback, there is also the possibility of gifts and surprises, making it more rewarding for regular players.

9p999's VIP program has five tiers in total.

Bronze — up to 0.3% weekly cashback.
Silver — up to 0.6% weekly cashback.
Gold — up to 0.9% weekly cashback.
Platinum — up to 1.2% weekly cashback.
Diamond — up to 1.5% weekly cashback.

Additional benefits are added at each tier.

The more you play and the more regularly you stay active on the platform, the faster you move up to the next tier. 9p999 monitors your activity and updates your tier automatically. You can track your progress in the VIP portal, and our support team can let you know what it takes to reach the next level.

Weekly VIP cashback is added directly to your balance and is generally usable without any special wagering requirements. However, specific terms may vary by promotion. Contact our support team for details.

In live dealer games, you play via a direct video stream from a studio or a real casino. On the other side of the screen is a trained dealer who deals cards or spins the roulette wheel. Your bets and actions are sent through the screen, and results are visible in real time. The whole experience feels just like being at a real casino.

In Baccarat, you bet on "Player", "Banker", or "Tie". Each hand is dealt two to three cards; the side whose point total is closest to 9 wins. Tens and picture cards are worth zero, and all others are worth their face value. If the total is 10 or more, only the right-hand digit counts — for example, 15 counts as 5.

In Roulette, a ball is released onto a spinning wheel. The number where the ball lands is the result. You can place different types of bets — a specific number, a range of numbers, red or black, odd or even. The more specific the bet, the higher the payout but the lower the probability.

Yes, both Teen Patti and Andar Bahar are available in 9p999's live casino. Teen Patti is a popular three-card game from South Asia — each player receives three cards and the best hand wins. Andar Bahar is comparatively simple — a joker card is shown and you bet on whether the next card of that value will fall on the Andar (left) or Bahar (right) side.

A stable internet connection is recommended for smooth live streaming. A 4G or Wi-Fi connection generally works without any issues. If the connection is weak, there is an option to lower the video quality. 9p999's platform is mobile-friendly, so you can easily play from your phone.

9p999 currently supports four payment methods — bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can send directly from major banks in Bangladesh — such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank.

After logging in, go to the Deposit option and select bKash. Send money from your bKash app to the 9p999 bKash number shown on screen. Save the transaction ID (TrxID) when making the payment and enter it in the deposit form — your balance will update within a few minutes.

The minimum deposit amount at 9p999 is ৳100 for all payment methods. That means you can get started with just one hundred taka. For withdrawals, the minimum amount is ৳500.

9p999 generally does not charge any extra fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small send money charge according to their own terms. Bank transfers may also carry the bank's applicable charges. Please confirm this with your service provider.

After depositing via bKash, Nagad, or Rocket, your balance is usually updated within a few minutes. Bank transfers may take a little longer. Withdrawal processing takes 30 minutes to 3 hours.

Yes, the deposit process with Nagad and Rocket is just as straightforward as with bKash. Select your preferred method from the deposit page, send to the number shown, and submit the transaction ID. The minimum deposit is ৳100 for all methods. If you run into any issues, let us know via live chat.