9p999 Privacy Policy — Your Information Is Protected

1 Introduction & Scope of Application

9p999 is a trusted online entertainment platform in Bangladesh. We place the highest importance on protecting the privacy of our users. This privacy policy ("Policy") explains how 9p999 collects your personal information, how it may be used and disclosed, and what measures we take to protect your information.

This policy applies to:

Users of the 9p999 website (9p999.bar) and all its sub-pages
Information provided during account registration and login
Use of any service, product, or feature on the platform
Communications with our customer support team

Our platform is for users aged 21 and above only. We do not collect or store information from known or suspected minors, and any such information is deleted immediately if found.

2 Information We Collect

9p999 collects information through various means. The categories of information collected are described below:

Personally Identifiable Information

When you register on our platform or use our services, we may collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
National ID or passport number (for identity verification)
Residential address

Financial Information

The following information may be required to complete deposit and withdrawal processes:

bKash, Nagad, or Rocket number
Bank account details (where applicable)
Transaction history and amounts

Note: We do not store any full card numbers or banking passwords.

Technical & Usage Information

When you visit our website, some information may be collected automatically:

IP address and device information
Browser type and operating system
Pages visited and time spent
Information collected from cookies and similar tracking technologies
Referral URL and search terms

3 Purpose & Use of Information Collection

9p999 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery & Operations

Creating and managing accounts
Processing deposits and withdrawals
Providing bonuses and promotional offers
Managing VIP membership

3.2 Identity Verification & Security

Verifying user age and identity (21+ verification)
Preventing fraud and money laundering
Ensuring account security
Preventing unauthorized access

3.3 Customer Service & Communication

Responding to your inquiries and complaints
Sending relevant updates and notifications
Providing responsible gambling support

3.4 Platform Improvement

Analyzing and improving user experience
Developing new features and services
Identifying and resolving technical issues

We do not sell or rent your personal information to any third party for advertising purposes without your consent.

4 Disclosure of Information & Third Parties

9p999 may share your information with third parties in certain circumstances. However, this is always done in a limited and controlled manner.

4.1 Service Provider Partners

To operate our platform, we work with trusted technology and service providers, such as payment processing, data storage, and analytics services. Information is shared with these partners only to the extent necessary for them to provide their services, and they are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information when legally required or upon a valid request from a competent authority. This includes:

Complying with court orders or legal processes
Assisting in investigations of fraud or criminal activity
Complying with directives from relevant authorities

4.3 Business Changes

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. We will notify you appropriately before any such change.

5 Cookies & Tracking Technologies

The 9p999 website uses cookies and similar technologies that help improve your browsing experience.

5.1 Types of Cookies

Essential Cookies: Essential for the core functionality of the platform; these cannot be disabled.
Functional Cookies: Remember your preferences and settings (such as language and login status).
Analytics Cookies: Analyze platform usage patterns to help improve our services.
Security Cookies: Used for fraud prevention and account protection.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

6 Data Security Measures

9p999 adopts industry-standard technical and organizational measures to protect your personal information.

6.1 Technical Security

SSL Encryption: All data transmissions are encrypted using TLS/SSL technology.
Data Encryption: Sensitive information remains encrypted when stored.
Firewall & Security Monitoring: Advanced firewall systems are in place to prevent unauthorized access.
Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.

6.2 Organizational Security

Access to data is limited to authorized personnel only
Regular privacy and security training for staff
A rapid response plan for data breach incidents

Complete security on the internet cannot be guaranteed. Even with our best efforts, no method is 100% secure. It is also your responsibility to keep your account password safe and to avoid logging in on unfamiliar devices.

7 Data Retention Period

9p999 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

Information is retained for as long as the account remains active
Time required to meet legal and regulatory obligations
Financial transaction records for the period prescribed by law
Relevant period for resolving disputes or handling legal claims

After an account is closed, some information may be retained for a defined period to avoid legal liability and prevent fraud. Once that period has passed, the information is securely deleted or anonymized.

8 Your Rights

9p999 respects your rights regarding your information. You have the following rights:

8.1 Right of Access

You may request to know what information we hold about you. Once your identity is verified, we will provide a copy of the information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. We will make the necessary corrections within a reasonable time.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, retaining some information may be necessary for us due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain processing activities. We will review your request and take appropriate action.

8.5 Right to Withdraw Consent

Where data processing relies on your consent, you may withdraw that consent at any time. However, this will not affect the validity of processing carried out before the withdrawal.

To exercise these rights, contact us at [email protected].

9 Children's Privacy

9p999's services are strictly for adults and are suitable for use only by those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

If we have unintentionally collected information from a minor, once brought to our attention, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using our platform, please contact us at [email protected].

10 International Data Transfers

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

The receiving country has adequate data protection measures in place
Transfer agreements include appropriate protection clauses
The data minimization principle is followed — only necessary information is transferred

11 Changes to the Policy

9p999 may update this privacy policy from time to time. When significant changes are made to the policy, we will:

We will post a notice on the website
We will notify registered users by email
We will update the "Last Updated" date at the top of the page

If you continue using 9p999 after a policy change, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The 9p999 customer service team is available 24 hours a day, 7 days a week.

Instant support via the platform's live chat
Email: [email protected]

We will do our best to respond to your request as quickly as possible.

9p999's Privacy Policy